Yes, we offer remote technical support services. Through phone, email, or video conferencing, we can assist customers in troubleshooting any technical issues.
How do I install and use your electrical products?
We provide detailed installation manuals and user guides for all our products, ensuring customers can install and use them quickly and safely. If you need further assistance, you can always contact our technical support team.
How can I confirm that my order has been successfully placed?
Once your order is submitted and payment is successfully processed, we will send you an order confirmation along with the detailed order information via email. You can confirm the accuracy of the order based on the email content.
Yes, we offer bulk purchasing and custom order services. Whether it’s a large order or special customization needs, you can contact us, and we will provide tailored solutions and competitive pricing.
We accept various payment methods, including bank transfers, Alipay, WeChat Pay, PayPal, and others. Please communicate with our sales team for the specific payment methods when confirming your order.
A self-resetting over/under voltage protector is an electrical protection device used to prevent damage to electrical equipment caused by excessive or insufficient voltage. It can automatically restore power, preventing long-term damage to equipment due to voltage fluctuations.
How is the metering current-limiting protector different from a regular current-limiting protector?
A metering current-limiting protector not only provides current-limiting protection but also monitors current changes in real time and records data. It provides users with detailed current usage information, which is helpful for analyzing and optimizing the power system.
What are the application scenarios for three-phase voltage and current meters?
Three-phase voltage and current meters are primarily used for monitoring and measuring the voltage and current of three-phase AC power. They are commonly used in power systems and industrial equipment to help engineers detect abnormal conditions in the power system.
How does a dual-power automatic transfer switch work?
A dual-power automatic transfer switch is used to automatically switch to a backup power source in case of a primary power failure, ensuring continuous power supply. It is widely used in places with high power requirements, such as hospitals, data centers, and communication base stations.
What is Jiangguang Electric’s global business layout?
Our products are widely used not only in the domestic market but also have a growing presence in Europe, North America, Southeast Asia, and other regions. By establishing global partnerships, we are expanding the ELEJG brand internationally.
